Returns and Exchanges

At Sunkissed Sisters, we want you to love everything you receive. If something isn't quite right, we're here to help.

Eligibility:

To be eligible for a return, items must be:

  • Unworn, unwashed, and in original condition
  • Free from makeup, fake tan, or deodorant marks
  • With all original tags attached, folded neatly in the original packaging

Please note that sale or discounted items are final sale and cannot be returned.

Returns

  1. You have 30 days from the date of purchase to initiate a return.
  2. Please see the eligibility criteria listed above. 
  3. Please contact maz@sunkissedsisters.com.au for instructions on how to initiate your return.
  4. Include your full name, order number, reason for return and any relevant information about the item/s you wish to return.
  5. If you are wanting to exchange your item/s, please include which item / size you are wanting.
  6. You will receive an email regarding how to return your item/s as well as the return shipping address.
  • The cost of return shipping is the responsibility of the purchaser.
  • We recommend using a trackable shipping method to ensure we receive your item/s. Sunkissed Sisters takes no responsibility for lost parcels sent by the purchaser, and cannot fulfil a refund if the parcel is lost in transit.

Refunds

We offer refunds if the return is initiated within 30 days of purchase. 

The item must be:

  • Unworn, unwashed, and in original condition
  • Free from makeup, fake tan, or deodorant marks
  • With all original tags attached, folded neatly in the original packaging

Please note that sale or discounted items are final sale and cannot be returned or refunded.

  • Once we have received your returned item/s and inspected them, we will approval your refund / exchange request. 
  • Sunkissed Sisters holds the right to deny refund / exchange if the item/s are damaged, worn, washed or in used condition. 

Exchanges

  • Exchanges for a different size are subject to availability. If you'd like to exchange an item, please contact us within 30 days from the date of your purchase.
  • If we do not have the size you wish to exchange for, we will issue a store credit in the form of a code that will never expire. 
  • Sunkissed Sisters holds the right to deny refund / exchange if the item/s are damaged, worn, washed or in used condition. 

How to Start a Return or Exchange

  1. Email maz@sunkissedsisters.com.au with your full name, order number and reason for return. Include whether you want a refund or exchange. 
  2. If you are wanting an exchange, please clearly include which product / size you wish you exchange for. 
  3. We will respond to your return request within 2-3 business days with instructions on what to do next.
  4. Once you have heard back from Sunkissed Sisters, all you need to do is pack your item/s securely and send it to the address provided.

Refunds

Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds will be issued to your original payment method. Please note that original shipping costs are non-refundable.

Customers are responsible for return shipping costs unless the item is faulty or we made an error with your order. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Faulty or Incorrect Items

If you've received a faulty or incorrect item, please contact us within 7 days of delivery at maz@sunkissedsisters.com.au with a photo/video of the issue and your order number. We'll make it right at no cost to you. If we no longer have that item size or colour in stock, a store credit will be issued to you in the form of a code that will never expire. 

Questions?

We're always happy to help! Reach out to us at maz@sunkissedsisters.com.au and we'll get back to you as soon as possible.