FAQ's

Got questions? We've got answers! If you can't find what you're looking for, feel free to reach out to us at maz@sunkissedsisters.com.au.

How do I place an order?

Simply browse our store, add your favourite items to your cart, and proceed to checkout. It's that easy!

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us at maz@sunkissedsisters.com.au as soon as possible if you need to make a change. We'll do our best to help, but we can't guarantee changes once an order has been dispatched.

How will I know my order has been placed?

You'll receive a confirmation email as soon as your order is placed. Once your order has been dispatched, you'll receive a second email with your tracking details.

Where do you ship?

We currently ship Australia-wide only. We don't offer international shipping at this time.

How much does shipping cost?

We offer the following shipping options:

Standard Shipping — $9.50 AUD
Express Shipping — $14.50 AUD
Free Standard Shipping when you order 2 scrub sets or more

How long will my order take to arrive?

Orders are processed within 1–3 business days. After dispatch, delivery times are as above. Please allow extra time during peak periods. Please keep in mind we are shipping from remote Western Australia. This may add a few extra days to your shipping time.

We appreciate your understanding and support, your parcel is on its way and will arrive soon!

My order hasn't arrived — what should I do?

If your order is outside the estimated delivery window, please contact us at maz@sunkissedsisters.com.au with your order number and we'll investigate with the carrier on your behalf.

What is your returns policy?

We accept returns within 30 days of delivery on unworn, unwashed items with tags attached. Some items such sale items are final sale. For full details, visit our Returns & Exchanges page.

How do I start a return or exchange?

Email us at maz@sunkissedsisters.com.au with your order number and reason for return and we'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Are my consumer rights protected?

Absolutely. Nothing in our policies limits or excludes your rights under the Australian Consumer Law (ACL). If you receive a faulty or incorrect item, you are entitled to a remedy regardless of our standard returns policy.

How do I find the right size?

We recommend checking the size guide available on each product page. If you're between sizes or need help, feel free to contact us and we'll help you find the perfect fit.

Do you restock sold-out items?

Still have questions?

We're always happy to help! Drop us an email at maz@sunkissedsisters.com.au and we'll get back to you within 1–3 business days.